Terms of Service

Last updated: October 2026

These Terms of Service ("Terms") govern your use of the Coreledgerpay mobile and web app (the "Service"). By creating an account, you agree to these Terms.

0. About this instance

Coreledgerpay is a banking-technology platform that we license to banks, credit unions, and fintechs, who each run their own dedicated instance for their own customers. This particular instance is our flagship demonstration and evaluation environment, used by internal testers and by prospective bank/credit union clients evaluating the platform, and is not a bank, is not FDIC insured, and does not hold or move real funds. Do not use this instance to store or rely on real money.

1. Eligibility

You must be able to form a binding contract in your jurisdiction to use the Service, and you must provide accurate information when you register and verify your identity.

2. Your account

You're responsible for keeping your password secure and for all activity under your account. Tell us right away if you suspect unauthorized access. We may offer biometric unlock as a convenience on supported devices - it doesn't replace your password as your account's credential.

3. Identity verification

Opening an account, issuing a card, and sending larger transfers require identity verification ("KYC"), as required by financial regulations. We may reject or ask you to resubmit a verification that doesn't meet requirements.

4. The Service

Coreledgerpay lets you open accounts, hold savings pots, issue cards, send transfers, set up standing orders and budgets, and (when enabled) use an AI assistant to answer questions or carry out actions you explicitly confirm. Features may be added, changed, or removed over time.

5. Prohibited uses

You agree not to use the Service for fraud, money laundering, or any unlawful purpose, and not to attempt to circumvent our security or identity-verification controls.

6. Closing your account

You can close your own account at any time from Security settings, provided you've withdrawn or transferred all funds out of every account and savings pot first - we can't close an account while it still holds money. We may also suspend or close an account that violates these Terms or applicable law.

7. No warranty; limitation of liability

The Service is provided "as is". To the extent permitted by law, we aren't liable for indirect or consequential damages arising from your use of the Service.

8. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we'll update the "Last updated" date above and, where appropriate, notify you in the app.

9. Contact us

Questions about these Terms, or help with your account, can be sent to support@coreledgerpay.com.